Thank you for shopping at PaulaBehrens.com
We hope you are happy with our service. If you ever have any problems, please reach out to our support team by emailing hello@paulabehrens.com and we will do our best to resolve them.
We use Stripe.com for processing payment information. No sensitive payment information is ever stored on our website.
Our Refund Policy:
We strive to provide you with the highest quality products and services. Please review our refund policy below:
Merchandise Refunds:
If you have purchased merchandise from our shop, we are happy to offer refunds within 30 days of the purchase date. To be eligible for a refund, the merchandise must be returned in the same condition as received. Please ensure that the items are unused, undamaged, and in their original packaging.
Shipping Costs:
Please note that shipping costs are the responsibility of the purchaser and are non-refundable. This applies to both initial shipping charges and any return shipping fees.
How to Request a Refund:
To request a refund for eligible merchandise, please contact our customer support team at hello@paulabehrens.com. Please provide your invoice number, a description of the item(s) you wish to return, and the reason for the return. Our team will assess your request and guide you through the refund process.
Refund Processing Time:
Once your refund request has been approved, please allow up to 15 days for the refund to be processed. The refund will be issued using the original payment method used during the purchase.
Exceptions:
In certain cases, exceptions to this refund policy may be made at our discretion. If you believe you have a valid reason for a refund outside of the stated policy, please reach out to our customer support team with your request.
Digital Products and Virtual Courses:
Please note that due to their electronic nature, all digital products and virtual courses are non-refundable. This includes online courses, downloadable guides, e-books, video tutorials, and any other digital content offered on our website.
Contact Us:
We are here to assist you and ensure your satisfaction. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us:
By email: hello@paulabehrens.com
By mail: 16015 Cairnway Dr, P.O. 840143, Houston TX 77284
Please note that by making a purchase from our website, you acknowledge and agree to abide by this refund policy.
Last updated: August 7, 2023
